Shipping policy

Last Updated: 29 August 2026

At Bedeluna, we aim to provide a reliable and convenient delivery service across the UK. Please review the information below before placing your order.

1. Delivery Areas

We currently deliver our products across the United Kingdom.

Delivery availability and charges may vary depending on your location, product size, and delivery requirements. Any applicable delivery charges will be shown at checkout or communicated before your order is confirmed.

2. Delivery Times

Delivery times vary depending on the product and whether it is made to order.

Estimated delivery times will be provided on the product page, during checkout, or after your order has been placed.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including:

  • Courier or transport delays
  • Weather conditions
  • Manufacturing or supply delays
  • Public holidays
  • Unforeseen circumstances

We will make reasonable efforts to keep you updated if there is a significant delay with your order.

3. Made-to-Order Furniture

Many of our furniture products may be made to order. These products require additional production time before they can be dispatched.

The estimated delivery timeframe for made-to-order products begins after the order and any required specifications have been confirmed.

4. Delivery Address

Please make sure your delivery address, postcode, email address, and phone number are correct when placing your order.

Bedeluna cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete delivery information provided by the customer.

5. Large Furniture Delivery

For large items such as beds and other furniture, customers are responsible for ensuring there is suitable access to the property.

Before ordering, please check:

  • Doorways and entrances
  • Hallways and corridors
  • Staircases
  • Lifts
  • Parking and unloading access
  • Any other areas through which the furniture must pass

If access is restricted or unsuitable, delivery may be delayed or additional arrangements may be required.

6. Delivery Appointments

Where applicable, our delivery team or courier may contact you to arrange a suitable delivery date or time.

Please ensure that someone is available to receive the order at the agreed time.

Missed deliveries caused by the customer may result in additional delivery or re-delivery charges.

7. Inspecting Your Order

Please inspect your order as soon as possible after delivery.

If your item arrives damaged, faulty, or incorrect, please contact us promptly and provide photographs or videos showing the issue, including the packaging where relevant.

We will assess the issue and work with you to arrange an appropriate solution.

8. Delays and Circumstances Beyond Our Control

While we do our best to meet estimated delivery dates, Bedeluna cannot guarantee delivery dates where delays are caused by circumstances outside our reasonable control.

These may include severe weather, transportation problems, supplier issues, strikes, natural events, or other unforeseen circumstances.

9. Delivery Charges

Any applicable delivery charges will be displayed at checkout or communicated to you before your order is confirmed.

Delivery charges may vary depending on the product, destination, and delivery requirements.

10. Contact Us

If you have any questions regarding delivery or the status of your order, please contact us:

Bedeluna
Email: support@bedeluna.co.uk
Phone: +44 7383 107249

We will be happy to assist you with any shipping or delivery enquiries.